DATENSCHUTZ | Carolin Life

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to the privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact information in the section “Information on the Responsible Party” of this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us, for example by filling out a contact form.

Other data is collected automatically or with your consent when you visit the website via our IT systems. This mainly includes technical data (e.g., web browser, operating system, or time of page access). This data is collected automatically as soon as you access the website.

What do we use your data for?

Some of the data is collected to ensure the website functions correctly. Other data may be used to analyze your user behavior. If contracts are concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other inquiries.

What rights do you have regarding your data?

You have the right to obtain free information about the origin, recipients, and purpose of your stored personal data at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may revoke this consent at any time for the future. Additionally, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

For these and other questions regarding data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When visiting this website, your browsing behavior may be statistically analyzed, primarily using so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

IONOS

Provider: IONOS SE, Elgendorfer Str. 57, 56410 Montabaur (hereinafter “IONOS”). When you visit our website, IONOS records various log files, including your IP address. For details, see IONOS’s privacy policy: IONOS Privacy Policy.

The use of IONOS is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the reliable display of our website. If consent is requested, processing takes place solely based on Art. 6(1)(a) GDPR and § 25(1) TDDDG, to the extent that consent includes storing cookies or accessing information on the user’s device (e.g., device fingerprinting). Consent can be revoked at any time.

Order Processing

We have concluded a contract for order processing (AVV) for the use of the above service. This legally required contract ensures that the provider processes personal data of our website visitors only according to our instructions and in compliance with GDPR.

3. General Information and Mandatory Disclosures

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains the purpose and manner of processing.

Please note that data transmission over the Internet (e.g., when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible.

Responsible Party

The responsible party for data processing on this website is:

Carolin Huber

Edmund-Probst-Str.

87509 Immenstadt

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses).

Storage Duration

Unless a more specific storage period is stated in this privacy policy, your personal data remains with us until the purpose for data processing no longer applies. If you request deletion or revoke consent, your data will be deleted unless we have legally permissible reasons to retain it (e.g., tax or commercial law retention periods); in that case, deletion occurs after these reasons expire.

Legal Basis for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR, if special categories of data are processed in accordance with Art. 9 (1) GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 (1) (a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation on the basis of Art. 6 (1) lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. The relevant legal basis in each individual case is explained in the following paragraphs of this privacy policy.

Recipients of personal data

We work with various external parties in the course of our business activities. This sometimes requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1) lit. f GDPR, or if another legal basis permits the disclosure of data. When using processors, we only disclose our customers' personal data on the basis of a valid contract for data processing. In the case of joint processing, a contract for joint processing is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(f) OR (f) GDPR, YOU HAVE THE RIGHT TO OBJECT TO SUCH PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN PROVE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged violation. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.

Information, correction, and deletion

Within the framework of the applicable legal provisions, you have the right to receive information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correct or delete this data. You can contact us at any time with any questions you may have about this or other topics related to personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing applies in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.

If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.

If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion.

If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may—apart from its storage—only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If, after concluding a contract that involves a charge, you are obliged to provide us with your payment details (e.g., account number for direct debit authorization), this data is required for payment processing.

Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and information material. The operators of the website expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example via spam emails.

4. Data Collection on This Website

Our websites use so-called “cookies.” Cookies are small data packages and do not harm your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain on your device until you delete them yourself or they are automatically removed by your web browser.

Cookies can originate from us (first-party cookies) or from third parties (so-called third-party cookies). Third-party cookies allow the integration of certain third-party services within websites (e.g., cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., shopping cart functionality or video display). Other cookies can be used to analyze user behavior or for advertising purposes.

Cookies required to carry out electronic communication, provide certain functions requested by you (e.g., shopping cart), or optimize the website (e.g., cookies to measure web traffic) (necessary cookies) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for technically error-free and optimized provision of its services. If consent for storing cookies and similar recognition technologies has been requested, processing is carried out solely based on this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent can be revoked at any time.

You can configure your browser to be informed about the setting of cookies and allow cookies only on a case-by-case basis, exclude acceptance of cookies for specific cases or generally, and enable automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Which cookies and services are used on this website can be found in this privacy policy.

Consent via Usercentrics

This website uses the consent technology from Usercentrics to obtain your consent for storing certain cookies on your device or for using certain technologies and to document this in a data-protection-compliant manner. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Website: https://usercentrics.com/de/ (hereinafter “Usercentrics”).

When you visit our website, the following personal data is transmitted to Usercentrics:

Your consent(s) or the revocation of your consent(s)
Your IP address
Information about your browser
Information about your device
Time of your visit to the website
Geolocation

Furthermore, Usercentrics stores a cookie in your browser to assign your given consent or its revocation. The collected data is stored until you request its deletion, delete the Usercentrics cookie yourself, or the purpose of data storage no longer applies. Mandatory statutory retention obligations remain unaffected.

The use of Usercentrics is to obtain the legally required consents for the use of certain technologies. The legal basis for this is Art. 6(1)(c) GDPR.

Server Log Files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

A merge of these data with other data sources does not occur.

The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free display and optimization of the website – for this purpose, server log files must be recorded.

Contact Form

If you send inquiries via our contact form, your data from the inquiry form, including the contact data provided there, will be stored for the purpose of processing the inquiry and in case of follow-up questions. This data will not be shared without your consent.

Processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or required for pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries directed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if obtained; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after processing your request). Mandatory statutory provisions, especially retention periods, remain unaffected.

Communication via WhatsApp

For communication with our customers and other third parties, we use the instant messaging service WhatsApp. Provider: WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication is end-to-end encrypted (peer-to-peer), preventing WhatsApp or others from accessing the content. However, WhatsApp receives access to metadata generated during communication (e.g., sender, recipient, time). WhatsApp also states that it shares personal data with its US parent company, Meta. Details are in WhatsApp’s privacy policy: https://www.whatsapp.com/legal/#privacy-policy.

Use of WhatsApp is based on our legitimate interest in fast and effective communication with customers, prospects, and business partners (Art. 6(1)(f) GDPR). If consent was obtained, processing is based solely on consent, which can be revoked at any time with future effect.

Messages exchanged via WhatsApp remain with us until you request deletion, revoke consent, or the purpose for storage ends. Mandatory statutory provisions, especially retention periods, remain unaffected.

The company is certified under the “EU-US Data Privacy Framework” (DPF), an agreement ensuring compliance with EU data protection standards for US data processing. More info: https://www.dataprivacyframework.gov/participant/7735.

We use WhatsApp Business.

Data transfer to the US is based on the EU Commission’s standard contractual clauses: https://www.whatsapp.com/legal/business-data-transfer-addendum.

Communication via Signal

We also use the instant messaging service Signal for communication. Provider: Privacy Signal Messenger, LLC, 650 Castro Street, Suite 120-223, Mountain View, CA 94041 (hereinafter “Signal”).

Communication is end-to-end encrypted (peer-to-peer), preventing Signal or others from accessing content. Signal, however, receives technical data generated during communication (e.g., Auth Tokens, Keys, Push Tokens).

Details: https://signal.org/legal/#privacy-policy.

Use is based on our legitimate interest in fast, effective communication (Art. 6(1)(f) GDPR). If consent is obtained, processing is based solely on consent, revocable at any time.

Messages exchanged via Signal remain with us until deletion is requested, consent revoked, or the purpose ends. Mandatory statutory provisions remain unaffected.

Communication via Telegram

We also use Telegram for communication. Provider: Telegram Messenger LLP, 71-75 Shelton Street, Covent Garden, London, UK.

Communication via Telegram is encrypted between device and server. End-to-end encryption is only available for secret chats; standard chats are not end-to-end encrypted. Telegram receives metadata (e.g., sender, recipient, time, device, OS, IP address, username).

Use is based on our legitimate interest in fast, effective communication (Art. 6(1)(f) GDPR).

Details: https://telegram.org/privacy/de.

Registration on This Website

You can register on this website to use additional features on the site. We only use the data you enter for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

In the event of important changes, for example to the scope of the offer or technically necessary changes, we will use the email address provided during registration to inform you.

The data entered during registration is processed for the purpose of implementing the user relationship established by the registration and, if necessary, for initiating further contracts (Art. 6 (1) (b) GDPR).

The data collected during registration will be stored by us for as long as you are registered on this website and will then be deleted. Statutory retention periods remain unaffected.

5. Analytics Tools and Advertising

Google Ads

We use Google Ads, an online advertising program by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads allows displaying ads on Google search or third-party websites based on user search terms (keyword targeting) and user data (e.g., location, interests) (audience targeting). We can analyze which search terms triggered ads and clicks.

Use is based on your consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG). Consent can be revoked at any time.

Data transfer to the US is based on EU Commission standard contractual clauses. Details: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

Google is certified under the EU-US Data Privacy Framework (DPF): https://www.dataprivacyframework.gov/participant/5780.

6. Newsletter

Newsletter Data

If you would like to subscribe to the newsletter offered on the website, we need your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data will not be collected or will only be collected on a voluntary basis. We use newsletter service providers, which are described below, to process the newsletter.

Brevo

We use Brevo (Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin) for sending newsletters. Data entered for newsletter subscription is stored on their servers in Germany.

Data Analysis by Brevo

With the help of Brevo, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links have been clicked on. This allows us to determine which links have been clicked on particularly often.

We can also see whether certain predefined actions were performed after opening/clicking (conversion rate). For example, we can see whether you made a purchase after clicking on the newsletter.

Brevo also allows us to divide newsletter recipients into different categories (“clusters”). Newsletter recipients can be divided according to age, gender, or place of residence, for example. This allows us to better tailor the newsletter to the respective target groups.

If you do not want Brevo to analyze your data, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.

For detailed information on Brevo's functions, please refer to the following link: https://www.brevo.com/de/newsletter-software/.

Legal basis

Data processing is based on your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time. The legality of data processing operations that have already taken place remains unaffected by the revocation.

Storage period

The data you provide us for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe. Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interests and our interests in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

For more details, please refer to Brevo's privacy policy at: https://www.brevo.com/de/datenschutz-uebersicht/ and https://www.brevo.com/de/legal/privacypolicy/.

Order processing

We have concluded an order processing agreement (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the personal data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

7. Plugins and Tools

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter ‘reCAPTCHA’) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is used to check whether the data entered on this website (e.g., in a contact form) is entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. reCAPTCHA evaluates various information for the analysis (e.g., IP address, length of time the website visitor stays on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not notified that an analysis is taking place.

The storage and analysis of data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and spam. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

For more information about Google reCAPTCHA, please refer to Google's privacy policy and Google's terms of use at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when processing data in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

8. eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data to establish, manage, and modify our contractual relationships. Personal data regarding the use of this website (usage data) is collected, processed, and used only to the extent necessary to enable the user to access the service or to carry out billing. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data will be deleted after the completion of the order or termination of the business relationship and after the expiration of any statutory retention periods. Statutory retention periods remain unaffected.

Data Transfer upon Conclusion of a Contract for Online Shops, Retailers, and Shipping

If you order goods from us, we forward your personal data to the shipping company responsible for delivery and to the payment service provider responsible for processing the payment. Only such data that the respective service provider requires to perform its task will be shared. The legal basis for this is Art. 6(1)(b) GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. If you have given your consent in accordance with Art. 6(1)(a) GDPR, we will provide your email address to the shipping company responsible for delivery so that it can inform you by email about the status of your order; you can revoke this consent at any time.

Data Transfer upon Conclusion of a Contract for Services and Digital Content

We only transmit personal data to third parties if this is necessary for contract processing, e.g., to the financial institution handling the payment.

Further transfer of data does not occur, or only occurs if you have explicitly consented to the transfer. Your data will not be shared with third parties without your explicit consent, e.g., for advertising purposes.

The basis for data processing is Art. 6(1)(b) GDPR, which permits processing of data to fulfill a contract or pre-contractual measures.

Payment Services

We integrate third-party payment services on our website. When you make a purchase from us, your payment data (e.g., name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of payment processing. The respective contractual and privacy terms of the providers apply to these transactions. The use of payment service providers is based on Art. 6(1)(b) GDPR (contract execution) and in the interest of ensuring a smooth, comfortable, and secure payment process (Art. 6(1)(f) GDPR). Where your consent is required for specific actions, Art. 6(1)(a) GDPR is the legal basis; consents can be revoked at any time for the future.

The following payment services/providers are used on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: PayPal Privacy.

Apple Pay

Provider: Apple Inc., Infinite Loop, Cupertino, CA 95014, USA. Privacy policy: Apple Privacy.

Google Pay

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Privacy policy: Google Privacy.

Stripe

Provider for EU customers: Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details: Stripe Privacy and GDPR Guide.

Klarna

Provider: Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”). Klarna offers various payment options (e.g., installment payments). If you choose to pay via Klarna (Klarna Checkout), Klarna will collect various personal data from you and uses cookies to optimize the checkout experience. Cookie details: Klarna Cookies. Privacy policy: Klarna Privacy.

Amazon Pay

Provider: Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg. Privacy policy: Amazon Pay Privacy.

American Express

Provider: American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (“American Express”). Data may be transferred to the parent company in the USA based on Binding Corporate Rules. Details: AmEx BCR. Privacy policy: AmEx Privacy.

Mastercard

Provider: Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (“Mastercard”). Data may be transferred to the parent company in the USA based on Binding Corporate Rules. Details: Mastercard Privacy and BCRs.

VISA

Provider: Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, UK (“VISA”). The UK is considered a data-secure third country, with data protection equivalent to the EU. Data may also be transferred to the parent company in the USA under the EU Commission’s standard contractual clauses. Details: Visa Privacy.

9. Audio and Video Conferencing

Data Processing

We use online conference tools, among other things, to communicate with our customers. The specific tools we use are listed below. If you communicate with us via video or audio conference over the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool.

The conference tools collect all data that you provide/use to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, the start and end (time) of participation in the conference, the number of participants, and other “context information” related to the communication process (metadata).

In addition, the tool provider processes all technical data required to handle online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise made available within the tool, it is also stored on the tool provider's servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have full control over the data processing operations of the tools used. Our options are largely determined by the corporate policy of the respective provider. For further information on data processing by the conference tools, please refer to the privacy policies of the respective tools, which we have listed below this text.

Purpose and Legal Basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) (b) GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). If consent has been requested, the use of the relevant tools is based on this consent; consent can be revoked at any time with effect for the future.

Storage period

The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to its storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

Conference tools used

We use the following conference tools:

Zoom

We use Zoom. This service is provided by Zoom Communications Inc., San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. Details on data processing can be found in Zoom's privacy policy: https://www.zoom.com/de/trust/privacy/privacy-statement/.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.zoom.com/de/trust/privacy/privacy-statement/.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards when processing data in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from

the provider at the following link: https://www.dataprivacyframework.gov/participant/5728

Order processing